Shipping & Delivery

 How long will it take to receive my order?

At RUNEXA, we strive to process and ship orders as quickly as possible. Most orders are processed within 1–2 business days. Delivery times depend on your location and the chosen shipping method. For domestic shipments, standard delivery typically takes 3–7 business days, while international orders may take 7–15 business days. Expedited shipping options are also available for faster delivery. You will receive a tracking number as soon as your order is shipped so you can monitor its progress in real time.

 How much does shipping cost?

Shipping costs vary depending on the destination, order weight, and chosen shipping method. RUNEXA offers a range of options from standard shipping to express delivery to ensure flexibility for our customers. For most domestic orders, shipping fees are reasonable, and in some cases, promotional free shipping may be available. International shipping costs are calculated at checkout based on your location.

 Are customs or import fees included in the shipping cost?

Customers are responsible for any customs duties, taxes, or import fees applicable in their country. RUNEXA ensures that all orders are accompanied by accurate documentation to facilitate smooth delivery, but additional charges may be applied by local customs authorities upon arrival. Please note that if an order is returned, any customs or import fees will be deducted from the refunded amount.

 What should I do if my order is delayed or missing?

If you notice a delay or do not receive your order within the estimated delivery time, please contact our Customer Support Team at info@runexa.store. We will investigate the issue promptly, track your shipment, and provide you with updates. RUNEXA is committed to resolving any delivery issues quickly, ensuring that your shopping experience is smooth and reliable.

RETURN & REFUND

 How can I return a product?

Returning a product at RUNEXA is simple. You can request a return within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as received. To initiate a return, contact our Customer Support Team at info@runexa.store with your order number and reason for the return. Once approved, you will receive instructions for returning the item safely. 

 How long does it take to receive a refund?

After we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are usually processed within 5–7 business days to the original payment method. Please note that any shipping, customs, or import fees may be deducted from the refunded amount if applicable.

 Can I exchange a product for a different size or color?

No, RUNEXA does not offer exchanges. To get a different size or color, simply place a new order and return the original item for a refund. Our team will assist you to make the process smooth and easy.

 What happens if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact us immediately with your order details and a photo of the item. RUNEXA will provide a replacement or full refund at no extra cost. Our goal is to ensure you receive the correct product in perfect condition, and our team will handle the process quickly and efficiently.

 PAYMENT METHODS & GIFT CARDS

 What payment methods do you accept?

RUNEXA accepts a variety of secure payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other trusted online payment gateways. All transactions are encrypted and secure to protect your personal and financial information.

 Can I use a gift card to make a purchase?

Yes! RUNEXA gift cards can be applied to any order on our website. Simply enter the gift card code at checkout, and the amount will be deducted from your total. Gift cards cannot be redeemed for cash and are valid until the expiration date stated on the card.

 Where is RUNEXA located?

RUNEXA is an international brand operating online to serve customers all over the world. While we manage operations from our main office, all purchases are processed and shipped directly to your address, ensuring fast and reliable delivery wherever you are.

 How can I contact RUNEXA?

You can reach our dedicated Customer Support Team via email at info@runexa.store. We aim to respond to all inquiries within 24–48 hours to provide assistance with orders, returns, or general questions.

 Are RUNEXA products authentic and high-quality?

Absolutely. At RUNEXA, we are committed to offering premium, authentic products. Every item is carefully sourced, designed, and quality-checked to ensure it meets our high standards and exceeds customer expectations.

 ORDER

 How can I place an order?

Placing an order on RUNEXA is simple and secure. Browse our products, select your preferred options, and click Add to Cart. Once you are ready, proceed to checkout, provide your shipping information, and complete payment using our secure payment methods. You will receive an order confirmation email immediately after your purchase.

 Can I modify or cancel my order after placing it?

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact our Customer Support Team within 24 hours of placing the order. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been processed or shipped.

 How can I track my order?

Once your order is shipped, RUNEXA will provide a tracking number via email. You can use this number to track your shipment in real time and know exactly when it will arrive. Tracking is available for both domestic and international orders.

 What should I do if my order is lost or incorrect?

If your order is delayed, lost, or incorrect, contact our Customer Support Team immediately at info@runexa.store. We will investigate the issue, provide updates, and ensure that you receive the correct products or a refund as quickly as possible.