At RUNEXA, your satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. If, for any reason, you are not completely satisfied with your purchase, our Returns & Refunds Policy is designed to make the process smooth, fair, and hassle-free.

Returns

• You can request a return within 30 days of receiving your order.

• To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them.

• To initiate a return, please contact our Customer Support Team at info@runexa.store with your order number and reason for the return.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days, and the amount will be credited back to your original payment method.

• Please note that shipping fees are non-refundable, unless the return is due to a defective or incorrect product.

Exchanges

• If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired item.

• Exchanges are subject to product availability.

Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us immediately at info@runexa.store with your order details and a photo of the item.

• We will provide a replacement or full refund at no additional cost.

Contact Us

For any questions or assistance regarding returns, refunds, or exchanges, our dedicated RUNEXA Customer Support Team is here to help. Contact us at info@runexa.store, and we will respond promptly.

RUNEXA – Committed to Quality, Transparency, and Customer Satisfaction.